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Under EC 261/2004, passengers are entitled to compensation if their flight is cancelled or if they are denied boarding due to overbooking. The amount of compensation varies based on the distance of the flight and the length of the delay. For example, passengers flying within the EU are entitled to receive up to €600 ($717) in compensation for flight cancellations, and €250 ($298) for delays of two hours or more.
In addition to compensation, air travelers are also entitled to assistance from the airline in the form of meals, refreshments, hotel accommodation, and transportation if necessary. The length of the delay and the distance of the flight determine the level of assistance that must be provided by the airline.
It's important to note that EC 261/2004 only applies to flights that depart from an EU airport or flights that are operated by an EU-based airline and arrive at an EU airport. Furthermore, the regulation only applies to passengers traveling within the EU and not to those who are connecting to another flight.
In conclusion, EC 261/2004 is a crucial regulation that protects the rights of air passengers in the EU. It ensures that air travelers receive adequate compensation and assistance in the event of flight disruptions, making air travel a more secure and stress-free experience for all.
- Eligible flights: The regulation applies to all flights within the EU and to flights departing from an EU airport, regardless of the airline's nationality. For example, if you're flying from Paris to New York with an American airline, and your flight is delayed or cancelled, you are entitled to the same rights and compensation as if you were flying with an EU-based airline.
- Denied boarding: In the event of overbooking, airlines are required to first ask for volunteers to give up their seats in exchange for compensation or other benefits. If not enough volunteers come forward, passengers may be denied boarding against their will. In this case, passengers are entitled to compensation and assistance from the airline.
- Cancelled flights: If your flight is cancelled, you are entitled to a refund or to be rerouted to your destination as soon as possible. In case of a cancellation, passengers are also entitled to compensation if the cancellation was not caused by extraordinary circumstances (such as adverse weather conditions or strikes).
- Long delays: If your flight is delayed by two hours or more, you are entitled to assistance from the airline, such as food, drinks, and, if necessary, overnight accommodation. If the delay is five hours or more, you have the right to cancel your flight and receive a full refund.
- Extraordinary circumstances: Airlines are not responsible for compensating passengers for disruptions caused by extraordinary circumstances, such as severe weather conditions, strikes, or security threats. In these cases, airlines must still provide passengers with assistance, such as food and drinks, but they are not required to provide compensation.
- Time limits: Passengers have two years from the date of the flight to claim compensation under EC 261/2004. However, it is advisable to file a claim as soon as possible, as airlines may dispute claims that are made after a long period of time.